Privacy Policy

1. Introduction

Callivate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our AI voice agent platform, website, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Name, email address, phone number, and other contact information
• Business information, including company name and website URL
• Appointment and booking information
• Vehicle information and preferences (for automotive clients)
• Any other information you choose to provide when using our Service

2.2 Automatically Collected Information

When you use our Service, we may automatically collect certain information, including:

• Call recordings and transcripts
• Device information, including IP address, browser type, and operating system
• Usage data, including pages visited, time spent on pages, and click patterns
• Log files and analytics data

2.3 Information from Third Parties

We may receive information about you from third-party services, such as:

• Calendar integration services (e.g., Cal.com, Google Calendar)
• Communication platforms (e.g., Twilio for SMS and voice services)
• Analytics and monitoring services

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our Service
• To process and manage appointments, bookings, and inquiries
• To send you confirmations, updates, and notifications via email and SMS
• To respond to your inquiries and provide customer support
• To analyze usage patterns and improve our AI voice agent capabilities
• To comply with legal obligations and enforce our terms of service
• To protect the rights, property, or safety of Callivate, our users, or others
• To send you marketing communications (with your consent, where required)

4. SMS and Communication Services

We use third-party services, including Twilio, to send SMS messages and make voice calls. When you provide your phone number:

• You consent to receive SMS messages, including appointment confirmations, reminders, and service-related communications
• Message and data rates may apply, as determined by your mobile carrier
• You can opt-out of receiving SMS messages at any time by replying "STOP" to any message or contacting us directly
• We may use automated systems to send messages, and standard messaging rates apply

To opt-out: Reply "STOP" to any SMS message from us, or contact us at the information provided below.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as hosting, analytics, payment processing, and communication services (e.g., Twilio, Cal.com)
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our users or others
• With Your Consent: We may share information with your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure hosting infrastructure

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt-out of marketing communications and SMS messages
• Data Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. SMS Opt-Out Instructions

You can opt-out of receiving SMS messages from us at any time by:

• Replying "STOP" to any SMS message you receive from us
• Replying "UNSUBSCRIBE" to any SMS message
• Contacting us directly at the email or phone number provided above

After opting out, you may receive one final confirmation message. Standard message and data rates may apply. For help, reply "HELP" to any message.